Privacy Policy

Effective Date: August 12, 2025

At Skin Smith (“Company,” “we,” “us,” or “our”), your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, purchase from us, or interact with our services (collectively, the “Services”). By using our Services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our Site immediately.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements. Any revisions will be posted here with an updated “Effective Date.” In cases where the law requires, we will notify you directly before the changes take effect.

Information We Collect

We collect information to fulfill your orders, enhance your experience, and improve our Services. The categories of information we collect include:

Information You Provide Directly

Contact details – Name, email address, billing/shipping address, phone number.
Order information – Products purchased, payment confirmations, delivery details.
Account details – Login credentials, saved preferences.
Communications – Details you provide when contacting customer support.

Information We Collect Automatically

When you interact with our Site, we may collect usage data such as:

Device type, browser, and operating system
IP address and approximate location
Browsing patterns (pages viewed, items clicked, search activity)
Session times and activity logs

This is gathered using cookies, pixels, and similar technologies.

Information From Third Parties

We may also receive limited information from:

Payment processors (to confirm and authorise transactions)
Shipping partners (for delivery updates)
Advertising platforms (to deliver relevant marketing campaigns)
E-commerce platforms such as Shopify (for order and account management)

How We Use Your Information

We process personal information to:

Complete orders, process payments, and coordinate deliveries
Provide customer support and manage your account
Improve and personalise your shopping experience
Send promotional offers and marketing communications (where permitted by law)
Detect, investigate, and prevent fraud or unauthorised activity
Comply with legal and regulatory obligations

Marketing & Advertising

We may use your information to show you tailored promotions across platforms such as Google, Facebook, and Pinterest. These ads are designed to reflect your browsing interests and purchase history.

You can opt out of personalised advertising through:

Google Ad Settings
Facebook Ad Preferences
Pinterest Ads Help

You may also disable interest-based ads through the Digital Advertising Alliance.

Cookies

Cookies and similar technologies help us remember your preferences, analyze traffic, and enhance performance. You can manage or disable cookies via your browser settings, though doing so may limit certain features of our Site. For more information on Shopify’s use of cookies, visit their official Cookie Policy.

Sharing of Information

We do not sell your personal data. However, we may share it with trusted third parties, including:

Vendors and service providers (e.g., IT support, payment gateways, fulfillment centers)
Business partners and affiliates for marketing and operational purposes
Legal and regulatory authorities where required by law
Successor entities in the event of a merger, acquisition, or restructuring

Data Retention & Security

We take reasonable steps to safeguard your personal information. While no method of transmission is 100% secure, we maintain appropriate technical and organizational measures to protect your data. We retain personal information only as long as necessary to provide our Services, meet legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have rights under applicable privacy laws, including the right to:

Access and obtain a copy of your personal data
Request correction or deletion
Restrict or object to certain processing activities
Withdraw consent for marketing communications
Request transfer of your information (data portability)

To exercise these rights, please contact us using the details below.

Children’s Privacy

Our Services are not directed toward individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete it promptly.

International Data Transfers

Your data may be stored or processed in countries outside of your own, including the United States. Where required, we implement safeguards such as the European Commission’s Standard Contractual Clauses to ensure adequate protection.