FAQs

Frequently Asked Questions (FAQ)

We’ve compiled the most frequently asked questions from our customers so you can find answers quickly and easily. If you still can’t find what you’re looking for, feel free to reach out to our team — we are always happy to assist.

1. Orders

How do I pay for my order on ShopSkinSmith.com?
We accept PayPal, Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay and Shop Pay for secure and convenient payments.

Can I modify or cancel my order after it’s placed?
Order changes or cancellations are only possible if your order has not yet shipped. Please contact our customer service team immediately to check your order status.

Do you offer custom-made jackets?
Yes. We offer custom and bespoke leather jackets tailored to your preferences. You may choose from different types of leather (cowhide, lambskin, goatskin), various styles, and sizes. Contact us with your design ideas, measurements, and specifications to get started.

I’m worried about ordering a custom jacket without seeing it first.
We understand your concern. That’s why we maintain open communication, send design confirmations, and provide detailed sizing guidance before production begins.

2. Payment & Pricing

Why was my payment declined?
Payments can be declined for various reasons, including:

  • Incorrect card details

  • Insufficient funds

  • Security checks by your bank or payment provider

If this happens, please verify your details or contact your bank directly.

Are there any extra charges for requesting a custom order?
No — discussing or requesting a custom order is completely free of charge.

3. Shipping & Delivery

Do you offer worldwide shipping?
Yes. We ship worldwide

How long will delivery take?

  • Standard orders: Typically 6–10 business days after shipping

  • Custom orders: Usually 2–4 weeks depending on complexity

Does free shipping include customs, taxes, and duties?
No. Customs fees, taxes, and duties are determined by your country’s import policies and are the customer’s responsibility.

Can I change my shipping address after placing an order?
If your order hasn’t shipped, we may be able to update the address. Contact us immediately.

How can I track my order?
Once shipped, we’ll email you a tracking number so you can follow your delivery progress.

4. Size & Fit

I’m unsure about my size — what should I do?
Refer to our size chart on the product page and compare your measurements. For personalized guidance, email us at support@shopskinsmith.com.

Do you make big and tall sizes?
Yes. We accommodate all body types, including big and tall, as well as custom measurements.

Can I send measurements from my favorite jacket?
Absolutely. We can recreate a jacket based on the measurements of your existing garment for a precise fit.

5. Returns, Refunds & Exchanges

What’s your return policy?
We offer a 14-day return and exchange policy for unused, unworn jackets in original condition. Customers are responsible for return shipping costs. See our [Refund Policy] for full details.

Can I return or exchange a custom jacket?
Custom jackets are not eligible for refunds unless defective. In most cases, we can offer alterations.

What should I do if I receive a faulty item?
Contact us immediately with your order details and photos. We will arrange a replacement or repair at no additional cost.

6. Product Care

How should I clean my leather jacket?
Use a leather conditioner periodically and follow the care instructions included with your purchase. Avoid machine washing.

Can I wear a leather jacket in the rain?
Light rain is fine, but prolonged exposure to water may damage leather. Let it air dry naturally, away from heat sources.

How should I store my leather jacket?
Store in a cool, dry place on a wide hanger. Avoid plastic covers — opt for a breathable garment bag.

7. Promotions & Discounts

Do you offer discounts or promotions?
Yes. We regularly offer promotions. Subscribe to our newsletter to stay updated.

How do I apply my coupon code?
Enter your code in the “Discount Code” field at checkout and click “Apply.”

8. Other Questions

Do you have physical stores?
No. We operate exclusively online, allowing us to maintain premium quality at competitive prices.

Still have questions?
📧 Email: support@shopskinsmith.com
📞 Phone: +1 832 763 7888

📍 US Address:
25335 Budde Rd, Apt 631, Spring, TX 77380, United States

📍 UK Address:
85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom